How can I contact ECOIN Wallet support?

You can contact ECOIN Wallet support through our contact form on the website, via our social media channels (Twitter, Instagram, Telegram), or through the in-app feedback feature. We respond to all inquiries within 24-48 hours.

What should I do if I have a technical issue with the wallet?

For technical issues, please use the contact form providing detailed information about the problem, your device model, Android version, and app version. You can also check our GitHub repository for known issues or submit a bug report directly there.

How do I suggest a new feature for ECOIN Wallet?

We love feature suggestions! You can submit feature requests through our Canny board at https://ecoinwallet.canny.io/feature-requests where you can also vote on features suggested by other users. Alternatively, use the in-app feedback option.

How can I submit my token to be listed in ECOIN Wallet?

To submit your token for listing consideration, please fill out our token submission form at https://docs.google.com/forms/d/e/1FAIpQLSdqIez0awn5l-ldguOdjE4LYMKXeY2GfjEfPXHrEsj2JI_2kQ/viewform. We review all submissions and add tokens that meet our criteria.

How do I propose a partnership with ECOIN Wallet?

For partnership inquiries, please submit your proposal through our partnership form at https://docs.google.com/forms/d/e/1FAIpQLSf_DFIRNtUflca4Ri1nj_3tmlVbAdOGgGjGvKLfVEe4J6xQLA/viewform. Include details about your project and how you envision collaborating with ECOIN Wallet.

What languages does ECOIN Wallet support for customer service?

ECOIN Wallet provides customer support in English and Portuguese. We strive to assist users worldwide and are working on expanding our language support in future updates.

How long does it take to receive a response?

We aim to respond to all inquiries within 24-48 hours. During high-volume periods, response times may be slightly longer, but we work hard to address every message as quickly as possible.

Can I report a security vulnerability?

Yes, if you've discovered a security vulnerability, please report it responsibly through our contact form or directly via our GitHub repository. We take security very seriously and appreciate responsible disclosure.

Where can I find ECOIN Wallet on social media?

You can find us on Twitter/X (@ecoin_wallet), Instagram (@ecoin_wallet), Telegram (t.me/ecoin_wallet), YouTube (@ecoinwallet), and GitHub (ecoin-finance/ecoinwallet). We're active on all platforms and love engaging with our community!

Do you have a bug bounty program?

We're currently developing a bug bounty program to reward security researchers who responsibly disclose vulnerabilities. Stay tuned to our social media channels for announcements about the program launch.

How can I provide feedback about my experience?

We welcome all feedback! You can use the in-app feedback feature, contact us through the website, or leave a review on Google Play Store. Your feedback helps us improve ECOIN Wallet for everyone.

Can I donate to support ECOIN Wallet development?

Yes! We accept donations in Bitcoin, Ethereum, and BNB. Visit our website footer for donation addresses. Your support helps us continue developing and improving ECOIN Wallet for the community.

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